Thursday, 20 June 2013

Conquer Your Success By Living Up To The Customer Expectations

You must have heard that Dubai properties are becoming cupcakes for the investors; truly, they are gawking at the properties because they predict the higher returns. The driving reason for the demand in the Dubai real estate is the stability of the economy after the severe crisis. Also, the area is considered hot cake as the tourism has boosted. People from all over the world adore   Dubai attractions and visit the place as it is their second homeland. Similarly, the business activities are also escalating and for this reason investors are taking full advantage of the opportunity.

The property prices have also seen tremendous changes over the years. Therefore, the wealth holders found out that it is the right time to invest in Dubai real estate and earn profits.  People are now more confident in buying and selling properties in Dubai. However, ample amount of things pop-up in one’s mind before making such an investment decision – indeed, making decisions regarding overseas investments is daunting. Through this excerpt, I would like to explain the entire situation that I went through when I decided to buy property in Dubai.

The newbie’s would be definitely concerned about investment’s security and authenticity. Exploring things in a different region on your own is not simple; in fact it involves various threats like fraud, over commitment and legal issues.  Here you can benefit yourself by using the letting agent services and real estate agents; trust me, you can easily get away with this problem. Both these service providers have certifications and license, so fraud or cheating is something that cannot come in between. The services offered by these professionals are indeed mind blowing. Especially Dubai Customer Service is worth appreciating, generosity and kindness can be seen in their each and every act. They go one step ahead in order to serve their customers – starting from meeting the potential buyer and the seller till the end that includes documentations and all legal issues, the customer service reps are always there to take care of each and every thing.

Dubai is famous for its hospitality – and you can see this everywhere. In your hotels, resorts, restaurants, and even the recreational spots you would see everyone serving you, more than your expectations. In fact, the entire Emirates Customer Services are worth respecting. They value their customers and their escalating demands more than anything.

In this world it is very important for every business to understand the importance of customer satisfaction. If you won’t your rivals would take your market share easily, so don’t give them any chance; in fact steal their chances and make your business powerful. Seeking opportunities and using them for your way forms the foundation of success; in business establishment, customer satisfaction is the key. I hope by now you are convinced enough to value your customers and their demands, because that’s the only way you can conquer your success.

Tuesday, 11 June 2013

How Social Media Has Changed the Customer Service Trends?

Excessive use of social media has changed the customers’ demands and expectations to a greater extent. Now customers want to report and resolve their issues through the social networking sites thinking that this is the fastest and the widest platform where they can report their complaints and express their opinion about a product. This is the reason that most of the retailers have shifted their customer services online. Additionally, they have created their brand page on the social networking websites so that the people could add their comments, complaints and suggestions at their great ease.

A market report has shown that 57% of customers prefer to search online to solve customer service issues. 44 % adults use the web to share their complaints about a products and services.  Cap Gemini Study has revealed that 60 % of companies don’t respond to consumers through social networking sites even when asked a direct question.

However, the use of social media to leverage the customer service varies in different age groups. Statistics from an infographic revealed that 15% of people aged 16-24 preferred to interact with customer service on social media over any other method. On the other hand, 7% of aged 25-34 have posted a query on twitter. In the same way, the trend varies in the people in the aged between 35-44 and 45-54.

Using social media to impart their services, the companies can get a quick response on how are they delivering and how could they bring improvements.  Billions of people use social media sites to share, comment, complaint and suggest about different products, brands or ideas. This way, the companies taking the edge of such sites, can get to know how their customers perceive the image of their products and services. Moreover, it will also help organizations and brands to know about their competitors. Thus keeping track of their own position, the level of their services and the competitors, the companies can bring timely or beforehand up-gradations in their services.

Undoubtedly, the changing customers’ attitude has compelled businesses of all shapes and sizes to change their customer services accordingly. Now most of the tycoons are setting up their strategies according to customers’ expectations. They design your roadmap on their clients’ needs. However, it’s not enough for retailers to tune into what their customers say about them on social networking sites; rather they must need to be creative and progressive to stay a step ahead.